PROFESSIONAL PROFILE

� Experienced in Technical Documentation Development including Project Management, Analysis and Presentation

� Highly effective in communicating with engineers and technicians to translate technical information into everyday language

� Dedicated professional attitude; mature and willing to learn new technology and utilize time management skills

� Maintain a balanced, objective viewpoint in addressing challenges

� Able to see the whole picture from initial concept through to successful on-time project completion

COMPUTER SOFTWARE� � LANGUAGES � OPERATING SYSTEMS � COMMUNICATIONS

� OPERATING SYSTEMS:� Windows NT, Windows 95/98

� SOFTWARE:� FrameMaker, Word for Windows, Robohelp, PowerPoint, Excel, Paint Shop Pro, WordPerfect, Corel Draw, PhotoShop, HTML, SGML, FrontPage, Acrobat Suite including Exchange

� COMMUNICATIONS:� Netscape Navigator, Internet Explorer, Lotus Notes, Outlook Express

PROJECT MANAGEMENT � OPERATIONS � FACILITATION

� Throughout career as a Technical Writer:

�� -�� Implement communication techniques in working with diverse groups of technical writers, assigning correct positions with

�� individual capabilities

�� -�� Facilitate operations, liaison activities; collect, interpret, analyze and distribute information

�� -�� Outline workflow, diagram critical path charts, make sure projects are inline with budget and maintain on-time completion

�� -�� Oversee administrative functions, including shift schedules, changes and time critical flow charts on project milestones

�� -�� Maintain a team environment, establish excellent working conditions, keep communication channels open for staff input

�� -�� Work directly with users/servers, engineers, software designers, programmers and management

-�� Edit and review others� work for grammar, punctuation and spelling; proofread all documentation before publication submission, maintain a high rate of accuracy and detail

�� -�� Give presentations to personnel covering mission of project, timelines, projections, responsibilities of each party and company as a whole

�� -�� Interface and meditate conflicts, delegate responsibilities, outline appropriate requirements and evaluate job performance

�� -�� Act as Project Troubleshooter, handle emergency situations and last minute details calmly and professionally at all times

�� -�� Work with others in discerning the degree of difficulty, make adjustments and mediate discussion sessions on ironing out dilemmas

TECHNICAL WRITER � ANALYSIS � PRESENTATION

� Throughout career as Technical Writer:

- SaskTel International � Developed user guide, training material, help files, quarterly newsletter and website documentation/design for:

MARTENS Facility Management - provides a complete inventory and automatic assignment of all elements in the electronic path from the customers location to the switch.

MARTENS Service Activation Management - programs digital switches and other network elements online to provide 'instant' service to customers.

MARTENS Trouble Management - administers trouble and repair records, perform analysis and produce management reporting based on telecommunications facilities data.

MARTENS Work Management - uses wireless access to corporate systems to provide intelligent scheduling and dispatch of service personnel through up-to-date accurate information about field work, workloads and field technician time reporting.

PROFESSIONAL EXPERIENCE

1997 - Present Technical Writer � Project Manager SaskTel International Regina, Saskatchewan

EDUCATION:�� Bachelor of Commerce in Business Administration, Minot State University, Minot, North Dakota (Near Completion)

Bachelor of Science in Criminal Justice, Minot State University, Minot, North Dakota (Near Completion)

TRAINING:�� User Acceptance Testing Certificate - Richard Ball & Associates

�� Managing Interpersonal Relationships - SaskTel Training Center

Clear Writing Workshop - SaskTel Training Center