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Professional Profile

 

¨       Experienced in Technical Documentation Development including Project Management, Analysis and Presentation

¨       Highly effective in communicating with engineers and technicians to translate technical information into everyday language

¨        Dedicated professional attitude; mature and willing to learn new technology and utilize time management skills

¨       Maintain a balanced, objective viewpoint in addressing challenges

¨       Able to see the whole picture from initial concept through to successful on-time project completion

Computer Software - Operating Systems - Communications

 

¨    OPERATING SYSTEMS:  Windows NT, Windows 95/98

¨    SOFTWARE:  FrameMaker, Word for Windows, Robohelp, PowerPoint, Excel, Paint Shop Pro, WordPerfect, Corel Draw, PhotoShop, HTML, SGML, FrontPage, Acrobat Suite including Exchange

¨    COMMUNICATIONS:  Netscape Navigator, Internet Explorer, Lotus Notes, Outlook Express

 

Project Management - Operations - Facilitation

 

Throughout career as a Technical Writer:

¨    Facilitate operations, liaison activities; collect, interpret, analyze and distribute information

¨    Outline workflow, diagram critical path charts, make sure projects are inline with budget and maintain on-time completion

¨    Maintain a team environment, establish excellent working conditions, keep communication channels open for staff input

¨    Work directly with users/servers, engineers, software designers, programmers and management

¨    Edit and review others’ work for grammar, punctuation and spelling; proofread all documentation before publication submission, maintain a high rate of accuracy and detail

¨    Give presentations to personnel covering mission of project, timelines, projections, responsibilities of each party and company as a whole

¨    Interface and meditate conflicts, delegate responsibilities, outline appropriate requirements and evaluate job performance

¨    Act as Project Troubleshooter, handle emergency situations and last minute details calmly and professionally at all times

¨    Work with others in discerning the degree of difficulty, make adjustments and mediate discussion sessions on ironing out dilemmas

 

Technical Writer - Analysis - Presentation

 

¨      Throughout career as Technical Writer:

      SaskTel International – Developed user guide, training material, help files, quarterly newsletter and website documentation/design for:

 

     MARTENS Facility Management - provides a complete inventory and automatic assignment of all elements in the electronic path from the customers location to the switch.

      MARTENS Service Activation Management -  programs digital switches and other network elements online to provide 'instant' service to customers.

      MARTENS Trouble Management - administers trouble and repair records, perform analysis and produce management reporting based on telecommunications facilities data.

      MARTENS Work Management - uses wireless access to corporate systems to provide intelligent scheduling and dispatch of service personnel through up-to-date accurate information about field work, workloads and field technician time reporting.

 

Professional Experience

 

1997 - Present                Technical Writer • Project Manager

SaskTel International       Regina, Saskatchewan

 

Education

 

Bachelor of Commerce in Business Administration, Minot State University, Minot, North Dakota

Bachelor of Science in Criminal Justice, Minot State University, Minot, North Dakota

(Near Completion of both degrees.  Presently finishing through correspondence.)

 

Training

 

User Acceptance Testing Certificate - Richard Ball & Associates

Managing Interpersonal Relationships - SaskTel Training Center

Clear Writing Workshop, SaskTel Training Center